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Q: The only elevator at your community needs extensive renovations, which will take it out of service for several months. Two residents living on upper floors have disabilities that make it very difficult to go up and down stairs. You’ve offered to move them to first-floor units and move them back when the work is done, but they don’t want to move and, among other things, ask you to pay for specialized services to transport them up and down the stairs on a weekly basis.
