We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
If a rent-regulated tenant has filed a reduced service complaint with the DHCR, you’ll need access to the tenant’s apartment to investigate the complaint and make any needed repairs. You’ll also need access to make repairs if you’re trying to get the rent restored after a rent cut order has been issued. If the tenant denies access in either of these situations, you must follow the DHCR’s no-access policy to avoid a rent cut or get the rent restored.
