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Facts: A resident who was living on the third floor of a building that did not have an elevator gave the site manager a note from her physician, requesting that she be moved to any available first-floor unit because her physical condition prevented her from engaging in strenuous activity. The resident claimed to suffer from a variety of medical conditions, including diabetes, hypertension, depression, and asthma. Over the next few years, the resident made numerous oral requests to rent a first-floor unit in exchange for her unit on the third floor.
